Support
Need a hand with something? Email us at hello@cozycrochet.club and we'll get back to you.
Common questions
How do I cancel or change my membership?
Memberships are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Cozy Crochet Club Membership. You can cancel there any time, and you keep access until the end of the period you've paid for.
Can I get a refund?
Apple handles refunds for anything bought in the app, including patterns. You can ask for one at reportaproblem.apple.com.
I bought a pattern and can't find it.
Make sure you're signed in to the same account you bought it with, then open the pattern again. If it still doesn't open, email us with the pattern name and roughly when you bought it.
How do I report someone or something that isn't okay?
Tap the three dots on the post, comment, message or profile and choose report. Our team reviews every report. You can block someone from the same menu.
How do I delete my account?
In the app, go to Settings, tap Sign out or delete account, then delete my account. This permanently removes your account and everything you've shared. A membership is cancelled separately in your Apple ID settings, so cancel that too.
I forgot my password.
Tap "forgot password" on the sign in screen and we'll email you a link to reset it.